At Candour Asset Management LLP (RA) , a SEBI-registered Research Analyst, we are committed to maintaining the highest standards of transparency, compliance, and client satisfaction. Our refund policy is designed in accordance with the guidelines prescribed by the Securities and Exchange Board of India (SEBI).

1. Nature of Services

Our services are primarily fee-based financial advice and portfolio recommendations, which are personalized, research-driven, and delivered after detailed risk profiling and client consent. Once delivered, these services are deemed to be consumed and are non-reversible.

2. No Refund After Service Delivery

Refunds will not be issued under the following conditions:

• If the investment advisory service (including risk profiling, model portfolio allocation, or any part of the advisory report) has already been delivered, accessed, or communicated.
• If the client fails to act upon or disagrees with the advice post-delivery, or experiences gains/losses based on market fluctuations.
• If the service period has already commenced as per the agreed start date.

3. Refund Eligibility

A refund request may be considered under exceptional circumstances only if:

• The client cancels the subscription prior to commencement of services and within 3 working days from the date of payment.
• The payment was debited more than once due to technical issues or a billing error.
• The client is found to be ineligible to receive advisory services due to non-compliance with SEBI KYC or onboarding requirements.

All valid refund requests must be submitted in writing to research@candorinvesting.com along with supporting documentation, within 7 days of the transaction.

4. Processing Time

Approved refunds, if any, will be processed within 10 working days from the date of approval and will be credited to the original payment method.

5. Non-Transferable

Fees paid for our investment advisory services are non-transferable and cannot be assigned or shifted to another individual or service plan.

For any questions or concerns, please contact us:

• Email: [email protected]
• Phone: +91-84467-97761